Privacy Policy

This policy explains how Final Exchange LLC handles information in Cold Callz. It is provided for transparency and is not legal advice.

1. Who we are

Cold Callz is operated by Final Exchange LLC ("Final Exchange", "we", "us"), the company of record for this service. You can reach us at finalexchangellc@gmail.com for any privacy question or request.

2. Information we collect

• Account information — name, email address, job title, phone number, avatar, company details and workspace role.

• Customer data you enter — leads, contacts, clients, vendors, notes, tasks, call scripts, pipelines, business cards you scan, and files you upload.

• Mail connection details — the outgoing and incoming mail server settings and credentials you choose to connect. Credentials are stored encrypted and are used only to send and sync your own mail.

• Communications — emails you send through the app, campaign delivery events, inbound replies, team chat messages and meeting records.

• Commerce data — orders placed in the storefront, buyer name and email, and download activity. Card and bank details are never collected or stored by us.

• Technical data — log data, device and browser information, IP address, and product usage needed to operate and secure the service.

3. How we use information

• To provide, maintain and improve the service and its features.

• To authenticate you, enforce workspace roles and keep an audit trail of sensitive actions.

• To send transactional messages such as invitations, meeting invites, order receipts and password resets.

• To send the outreach, campaigns and meeting invitations that you instruct the app to send.

• To detect abuse, prevent fraud, troubleshoot problems and meet legal obligations.

We do not sell personal information and we do not use your customer data to build advertising profiles.

4. Service providers

We rely on a small set of processors to run the service. Depending on the features you use, these can include our cloud database and hosting provider, our transactional email provider, your own mail servers, our payment processor (PayPal), our video meeting provider, mapping and business search providers used by the lead finder, and AI providers used to read scanned business cards and generate drafts. Each processor receives only the data needed for its function.

5. Storage, security and location

Data is stored in managed cloud infrastructure with encryption in transit and at rest. Access inside the workspace is controlled by row-level security and role-based permissions. Sensitive credentials are encrypted. No system is perfectly secure, so we ask you to use a strong unique password and to restrict admin roles to people who need them.

6. Retention

We keep account and customer data for as long as your workspace is active. Deleted records are removed from the live database; backups age out on a rolling schedule. Audit and billing records may be retained longer where required by law.

7. Your choices and rights

Depending on where you live, you may have the right to access, correct, export, restrict or delete your personal information, and to object to certain processing. Most data can be edited or removed directly in the app; for anything else, email finalexchangellc@gmail.com and we will respond within a reasonable period. If you received outreach from a Cold Callz customer, that customer is the controller of your data — you can also contact us and we will route your request.

8. Cookies and similar technologies

We use strictly necessary cookies and local storage to keep you signed in, remember preferences and secure the session. We do not use third-party advertising cookies.

9. Children

The service is intended for business use and is not directed to anyone under 18. We do not knowingly collect information from children.

10. Changes

We may update this policy. Material changes will be reflected in the effective date shown on this page, and significant changes will be announced inside the app.

11. Contact

Final Exchange LLC — policy@finalexchange.com