Store
Frequently asked questions
Pricing, download access, refunds and returns for everything sold here. If your question is not covered, reply to your order email and we will answer it.
Pricing and payment
- How are prices shown?
- Every product page shows the full price in US dollars before you pay. The price you see is the price charged — there are no subscriptions, recurring charges or hidden fees, and each product is a one-off purchase.
- How do I pay?
- Checkout runs through PayPal. You can pay with a PayPal balance or with a debit or credit card through PayPal's guest checkout, so a PayPal account is not required.
- Are some products free?
- Yes. Free products are marked as Free on the store page. You still enter your email so the download link can be sent to you, but no payment is taken.
- Do I get a receipt?
- PayPal emails a payment receipt immediately, and we send a separate confirmation email containing your download link.
- What about tax?
- Any sales or local tax obligations depend on where you are. Your PayPal receipt is the record to keep for your own bookkeeping.
Downloads and access
- When do I get my files?
- Instantly. As soon as payment is confirmed you land on a secure download page, and the same link is emailed to the address you entered at checkout.
- How long does my download link stay live?
- Download links are short-lived for security. If a link has expired, reply to your confirmation email and we will issue a fresh one — your purchase does not expire, only the link does.
- The email never arrived. What now?
- Check your spam and promotions folders first, and confirm the address you typed at checkout. If it is still missing, contact us with your PayPal transaction ID and we will resend it.
- What format are the products in?
- Most products are PDFs or document templates that open on any phone, tablet or computer. The product page lists what is included before you buy.
- Can I share or resell what I buy?
- Purchases are licensed for your own personal or internal business use. Please do not redistribute, resell or publish the files. Sharing the key ideas with your accountant or your team is fine and expected.
Refunds and returns
- What is the return policy on digital products?
- Digital downloads cannot be returned in the usual sense — once a file has been delivered it cannot be taken back. For that reason all sales are treated as final once the download has been accessed.
- When will you refund me?
- We refund in full if the product was never delivered, if the file is corrupt or unreadable and we cannot supply a working replacement, or if you were charged twice for the same product.
- Contact us within 14 days of purchase with your PayPal transaction ID and a short description of the problem. Approved refunds are returned to the original payment method and typically appear within 5 to 10 business days.
- I bought the wrong product by mistake.
- Get in touch before you open the download. If the files have not been accessed we will usually swap it for the correct product or refund it.
- Can I dispute a charge with PayPal?
- You can, but it is slower for everyone. Message us first — most issues are a delivery problem we can fix within a day.
Support and disclaimers
- How do I get help?
- Reply directly to your order confirmation email. Include your PayPal transaction ID so the order can be found quickly.
- Is the guidance in these products professional advice?
- No. Guides, templates and worksheets are general educational material. They are not personalised legal, tax, financial or career advice, and they do not create a professional relationship. Always check your own circumstances with a qualified professional.